Help

Support

Stuck, found a bug, or have a question about a run? Email hello@runtasy.com. We usually reply within two working days.

Signing in

I didn't get my code

Codes come from Runtasy <no-reply@runtasy.com> within a minute. Check your spam or promotions folder and that you typed your email correctly, then tap Resend code. Each code works for 10 minutes.

Runs

What do I need?

An iPhone with iOS 17 or later, location access, and, if you're a zombie, the camera. Bring water and wear running shoes.

How do I join and check in?

Open Events, pick a run and tap Join. On the day, go to the park's meeting place and tap Check in within 150 metres of it, with precise location on. When the organiser opens the gate, the app tells you your role.

Why does Runtasy use my location in the background?

Only during a game, so checkpoints, the cure and zombie alerts keep working with your phone in your pocket. iOS shows the location indicator while it's in use, and it stops when the game ends.

How is a survivor infected?

A zombie scans the code on the survivor's phone. The code changes every 30 seconds. There's no physical contact.

I need help during a run

For emergencies, call 995 (ambulance) or 999 (police). For anything else, find the organiser at the meeting place. They can see where every runner is.

Your account

How do I delete my account?

In the app, go to You → Privacy → Delete account. You can't do this while you're in a live game. Or email us from the address on your account. Our Privacy Policy explains what deletion removes.

Can I see or correct my data?

Change your name and handle in the app. For a copy of your data or any other request, email hello@runtasy.com.